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Helpdesk Billie

Why do I have to wait for payment?

We need to wait for the merchant / shop to pay us, so we can then pass this on to you.

Payment times vary from one merchant to the other, however most take around 60 to 90 days for them to send payment to us.

However After approximately 45 days we clear each transaction for payment. Any transaction marked ‘cleared’ in your transaction page will be included in the next payment run which take place every other Wednesday.

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