My cashback appears to have been declined, why?

Once cashback is added to your account, it takes 30 days to be validated. During this time the retailer has the right to reverse the cashback.

Common Reasons include:

• Member returned the product(s)
• Failed credit checks (mobile phones)
• Fraudulent credit card details
• Incorrect address details
• Transaction not genuine
• Credit card payment declined

We take fraud seriously, users who are dishonest will have their account closed, will forfeit their cashback and will be reported to the necessary legal authorities.

Please remember we operate on a very strict margin, simply the £5.00 annual membership charge that we collect from you. Therefore cashback should be seen as an opportunity to receive a discount and not a guarantee.

Other questions in this topic.

• What happens when I’ve waited over 21 days for cashback to be credited and it has still not showed up?
• My cashback appears to be incorrect
• My cashback appears to have been declined, why?

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