Sometimes you may feel that the cashback you have received does not tally up. In 95% of cases this is due to VAT.
Some of our merchant partners will only pay commission to us on transaction amounts excluding VAT (17.5%)
Other merchants may exclude the delivery price that you are charged.
If you still believe however that your rate is incorrect, please open up a support ticket clearly stating all relevant information. We are only able to deal with transactions that have occurred in the previous 2 months and that are for cashback amounts over £1.00.
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